I.T. VIP Desk
 

Ovex provides VIP Help Desk services for executives or other high needs individuals. These may also be sales or technical staff that are constantly traveling and cannot afford down-time.

In addition to the normal support through the I.T. Help Desk, VIP services can include increased SLA’s and programs such as advanced exchange. Calls for VIP support can also be automatically escalated to bypass the standard queue. Support is available 24x7.

Extra Services
In some cases, executives require ad-hoc reports, or support in other ways that are not traditionally under the Help Desk. The VIP Desk crosses over into multiple functions. Whether its help for updating a powerpoint, or running and analyzing reports, our VIP Desk can be a central point for extended hours support from executives need something right away.

The VIP Desk is essential to keep user satisfaction up with the most demanding users.
 
 
 
 

 
Request More Information: We will contact you to discuss areas of interest. There is no obligation, think of it as free consultation.
 
 

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 Highlights:

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 Call routing and queue management

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 Clarify ticketing and dispatch

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 Detailed reporting on
cases and calls
 
 
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