This is an entry level position reporting to Operations Supervisor. The incumbent will be required to answer incoming calls and convert inquiries into sales.

Required Academics / Skills:

• Perform in a high performance-based campaign where agents must meet sales and quality goals.
• Flexibility to work any shift hours (this is a 24 x 7 campaign).
• Previous call center experience particularly in a sales environment with a “sales” mentality – understand how to provide features and benefits to customers and rebuttals when needed to capture good sales.
• Excellent communication skills in English Language and possess the ability to communicate clearly with the USA counterparts/ customers i.e. to speak in an accent that is fully understood and appreciated by the customer.
• Bachelor’s degree from a reputable institution.
• Excellent knowledge of computer hardware/software and the use of standard telephone equipment.