This is a middle Management position reporting to the Operations Manager, previous experience in the same capacity would be an added advantage, however exposure to handle and manage a team is mandatory.

Required Academics / Skills:

• BS/MS in Computer Sciences.
• Excellent verbal and written English communication skills.
• Demonstrated ability to manage teams.
• Act as a second level advisor, providing front line telephone support for customers with complex issues and provide resolution, or escalate to the appropriate specialist or management personnel.
• Strong documentation skills / technical writing back ground is mandatory.
• Able to set goals for the team and meet them as well in order to maintain / achieve a high service standard for the customers.
• Ability To Work Night Shifts.

Excellent command on:

• Operating Systems (Windows 9X, XP and Vista).
• Dial up, Cable and DSL issues.
• VPN issues.
• Coordinating daily activities of the Help Desk/ Call Center department & staff.