How We Do It
Methodology  
We follow a robustly defined framework to manage the complete BPO process migration and transition. This proven service transfer platform is designed to ensure process integrity and minimize inherent migration risks.

The model includes a tried and tested process to support transition management by ensuring that there is a documented methodology with formats, tools, and guidelines in place to aid the transition team in de-risking the transition of a customer's processes and reducing the pain of migration as much as possible.

A coordinated project management system captures critical client documentation and incorporates an extensive knowledge base that assists the transition management team in understanding, duplicating, and migrating mission-critical business processes.
   
Service Delivery Model

The model has four key stages, as shown below and the objectives, activities, skills and responsibilities at each stage are different.

 
  Discovery Analysis Transition Management Ongoing Operations
 
Key activities Understand Client Business Gather Documentation Adapt process plan Operations accept service responsibility
  Identify outsource opportunities identify solution and costing Emulate client process Quality plan put into effect
  Assess requirements Confirm and validate with client Document operating plan SLA acceptance
  Review environment Prepare process implementation plan Confirm performance requirements  
  Confirm availability   Customer acceptance  
 
Responsibility Client functional managers Client functional managers Client functional managers Client operations team
  BPO specialists Analysis team Transition team Service delivery head
 
 
 
 

 
Request More Information: We will contact you to discuss areas of interest. There is no obligation, think of it as free consultation.
 
 

First Name:*
Last Name:*
Company Name:*

Title/Function:
Phone #:
Business E-Mail:*
City:
State:
Interest(s):
User Support
Help Desk
CRM Service Desk
Wireless Device Support
Asset Management
Lease Returns
Software Distribution
Software License Management
Wireless Device Management
Availability & Security
Anti-Virus, Anti-Spyware
Data Protection Suite
Online Backup
Add me to the Newsletter
Sent every 60 days.
Comments:
* Required Fields
 
 
 Highlights:

•

 Why Ovex
 
www.enpointe.com
© 2007