Microsoft
Dynamics CRM Support
Increase user adoption by utilizing the
Ovex Service Desk.
Sales
Benefits
We make it easy for your sales force to
enter information into the
system, whether its by e-mail, phone dictation
or even fax.
Management
Benefits
Reporting – Reports are an often
overlooked component of any CRM implementation
and they are critical to managements usage
of the system and driving adoption with
the sales force. Wouldn’t it be
nice if someone could run the reports
you wanted, customized to your needs,
and even e-mail them in Excel along with
some initial comments bout trends?
I.T.
Benefits
The I.T. department has to support several
applications. Why not focus on the big
list of projects piling up and allow Ovex’s
experts which include Microsoft Dynamics
CRM certified administrator to not only
handle configurations but also keep an
eye on patches and database optimization?
Service
Modules
The following levels of service make it
easy for an organization to enroll in
a program that is right for them.
Programs are divided into modules which
build upon one another. Pricing is based
on the number of CRM support staff required
to support your user base. Pricing starts
at approximately $1,000 per month for
up to 100 users.
Basic:
Help Desk Level 1,2
Trouble
shooting, end-user support
Enhanced:
Data entry and retrieval
E-mail,
Call-In for contacts, opportunities,
reporting
Training
Support, Proactive Analysis,
Advanced Reporting, Adoption support
Included
in the monthly price is set up, transition
, installation , and all on-going support
through a team of help desk experts. Service
levels also affect pricing such as standard
business hours (8-5 local time), extended
hours (12 hour support) or 24/7 support.
Request More Information:We will contact you to discuss areas of interest.
There is no obligation, think of it as free consultation.
