Are there specific groups you would prefer
to outsource because they are too costly to
support internally?
Do end-user support issues detract your I.T.
department from focusing on more strategic,
business driven projects?
Is your help desk perceived as not providing
adequate service levels?
Critical
Success Factors:
An in-house help desk faces many challenges
- from employees grabbing analysts
in the breakroom, or turn-over and
lack of career path. Here's some critical
success factors to increasing user
satisfaction.
Critical
Success Factors
How We Can Help
First Call Resolution
We strive to
close all cases on the first call.
Availability
of Staff
Don't worry about bathroom breaks, lunch breaks, or vacation. Your calls will be answered by our staff.
Desk Side Support
Ovex provides a range of services for your
desktop users that are low cost yet very
high value.
Services range from specific services (such
as wireless device support) to comprehensive
SPOC (single point of contact) help desk
services. We also can segment services based
on time of day or an end-user group.
Request More Information:We will contact you to discuss areas of interest.
There is no obligation, think of it as free consultation.
