How
much time do users spend trouble shooting
“smart” phones?
What kind of productivity losses do they incur
as a result?
Ovex provides a range of services for your
mobile workforce that are low cost
yet very high value.
Services range across the entire life-cycle:
Contract Management
Provisioning/Optimization
Deployment
Device Support
Application Support
Service Provider Liaison
Re-cycle, disposal
Security
Contract
Management
Leverage our experience with multiple carriers
and customers to help you establish a contract
that benefits your organization. We monitor
usage and billing to ensure you are on track
throughout the life of the contract. Let our
analysts track your usage and help you optimize
your usage agreements to save you money.
Provisioning
To simplify the process of this time consuming
function, we have developed an
online tool that will help you:
Capture requests from users
Store asset/device details including
serial numbers
You can choose to pass on the management of
this process to Ovex. We are accustomed to
handling requests in multiple ways, including
setting up a Phone Service and ensuring approvals
along the process.
The activation process can be time consuming.
Ovex can handle your activations at exceptionally
low cost.
Deployment
Are you doing asset tagging and configuration
in-house? Is your I.T. department delivering
strategic value in this activity?
Ovex can manage the roll-out of large projects,
or on-going requests.
Our ISO 9001:2000 certified integration facility
can also serve to load and configure your
devices en masse then ship them out. We can
also establish hot swap programs for executives
and other users who cannot afford down-time.
Device Support, Application
Support
Whether you are using Cingular, Sprint, T-Mobile,
or Verizon, our Help Desk will support devices
from standard phones to Blackberry, Treo,
and other smart phones.
Our experts are familiar with these products
and stay up to date, specific to your carrier’s
specifications.
We also will support applications loaded on
the devices, whether they are standard products
or customized tools to support your business.
Service Provider Liaison
What is the average wait time your end users,
telecom administrators, and staff spend trying
to figure out how to deal with a billing issue,
service, or tech support? 45 minutes, 1 hour?
Not only does the Ovex Service Desk take over
on this cause of agony, but when your users
call in, our experience may help resolve the
problem within just a few minutes!
Re-cycle, Disposal
Ovex can remotely manage the collection, re-distribution,
and/or return of wireless devices. Our ISO
9001:2000 certified integration center can
do clean wipes of data before returning devices
or re-furbishing them to other users.
Security/Data Loss
As mission critical data such as contact information
and email messages becomes part of your wireless
solution – Ovex will ensure the data
is backed up and facilitate the transfer of
data when a device is replaced or damaged.
Request More Information:We will contact you to discuss areas of interest.
There is no obligation, think of it as free consultation.
